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Job Openings: Call Center/eServices Representative

Announcement Number:09
Announcement Date:October 15, 2018
Location of Position:Seven Hills
Days:Monday - Friday
Hours:M-Th 8:15am-4:45pm, Friday 8:15am-6:15pm



Provides information, assists with problem resolution and performs routine transactions while ensuring the highest quality of member service via phone, live chat, e-mail or other approved correspondence.

Reporting to the Manager of Online Services , the responsibilities of this position include:

Essential Duties and Responsibilities (Other duties may be assigned)

Assists members with accounts transactions, answers questions about accounts/products/services, responds to member concerns, provides home banking/mobile banking/bill-pay support, and assists with problem resolution. As necessary, refers issues to the manager for resolution.

Responsible for monitoring member service voice, chat and e-mail accounts and responding/forwarding as appropriate.

Verifies member identity/account access; closes accounts; accepts loan applications; processes stop payments on share draft accounts, orders debit/credit/ATM cards; answers questions regarding share accounts, share drafts; fees; plastics; IRA’s etc. Cross-sells credit union products and services.

Processes accounts opened through the Online Account Opening channel. Follows up with members regarding opening of the account and collects additional information necessary.

Completes new member follow up to ensure members are familiar with OHecu products and services. Cross-sells credit union products and services when appropriate.

Monitors the Negative Share Report and transfers funds from member’s available funds when possible

Resolves home banking issues, contacts the home banking service provider as necessary.

Forwards loan applications, and/or other requested information to members and prospective members.

Researches member inquiries and ensures proper follow-up/member satisfaction.

Ensures confidentiality of all credit union member/employee related information.

Supports branch and OHecu goals for growth and member service. Assists in educating and enhancing the financial well-being of the members.

Demonstrates the communication skills, techniques, and behaviors that promote member satisfaction.

Performs a variety of miscellaneous duties as assigned by branch management.



Minimum of two years experience in directly related role within a financial services environment.

Demonstrated success in a call center customer service role within a financial services environment preferred.

Excellent communication skills and a pleasant/professional phone presence.


Misc Comments:

The schedule for this position is Monday through Thursday 8:15am to 4:45pm and Friday 8:15am to 6:15pm (no weekends).

How to Apply

Apply Online for Call Center/eServices Representative
Upload Your Resume for Call Center/eServices Representative

If it is more convenient you may also complete and print an employment application and submit along with a copy of your resume to OHecu in person or by mail to:

Human Resources
PO Box 93079
Cleveland, OH 44101

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