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ClickSWITCH™
How do I enroll in Direct Deposit?
For information regarding setting up a Direct Deposit, click here.  ...    [Read More]
If I currently use a similar service with another financial institution, can I easily change it to OHecu?
Yes, OHecu offers a tool called ClickSWITCH™ that will help you get automated...    [Read More]
Can I switch a payment if I don't have the billing information?
You need at least some billing information to switch the payment, as billers...    [Read More]
Do I need to call my billers to confirm the switch?
We display the status for each automated payment or direct deposit in the Status...    [Read More]
Does ClickSWITCH work with direct deposit?
Yes. Indicate the type of direct deposit you want to switch and complete the...    [Read More]
How do I get help setting up my switches?
You may contact your OHecu Member Service Representative for assistance. ...    [Read More]
How do I know my payment has been switched?
The easiest way to check the status of a switch is to look at the “Status”...    [Read More]
How does ClickSWITCH work?
ClickSWITCH takes the hassle out of moving your automated payments and direct...    [Read More]
How long does it take for my biller to update my payment account?
The time for each payment to switch varies depending on the type of payment,...    [Read More]
How long will it take for me to switch payments?
Timing for each payment switch can vary depending on the type of payment, biller...    [Read More]
How should I gather the payments that need to be switched?
ClickSWITCH will help you switch all of your automated payments. Simply gather...    [Read More]
I'm having technical difficulties. Who should I contact?
Please contact an OHecu Member Service Representative at one of the OHecu offices for...    [Read More]
Is ClickSWITCH secure?
Yes! ClickSWITCH uses the latest in online encryption protection to gather and...    [Read More]
My SwitchTRACK code isn't working; what should I do?
Please contact an OHecu Member Service Representative for assistance...    [Read More]
One of my switches has an "Action Needed" status. What does that mean?
Occasionally, after you have submitted a switch for processing, our research...    [Read More]
What do I do if a switch still shows as mailed?
Automated ACH payments may take up to 10 days to switch. If your switch has...    [Read More]
What do I need to start my switch?
Getting started with ClickSWITCH is easy! You’ll need the SwitchTRACK...    [Read More]
What if I forget to include a payment in my switches?
You can easily add additional switches any time! Simply log into your ClickSWITCH...    [Read More]
What if my switch isn't completed and I miss a payment?
Monitoring your switch status is an important part of moving your account. It...    [Read More]
What is a direct deposit?
A direct deposit is any payment that you receive from a person or organization...    [Read More]
What is an automated payment?
An automated payment (or ACH) is a regular, ongoing electronic funds transfer,...    [Read More]
What is an Automated Payment?
OHecu can receive automated payments  from many companies that provide...    [Read More]
What is ClickSWITCH?
ClickSWITCH makes it easy for you to quickly and securely switch your current...    [Read More]
When is it safe to move/remove funds from my prior account?
We recommend keeping enough money in your old account to cover each payment...    [Read More]
Where do I get a SwitchTRACK code?
OHecu will provide you with a SwitchTRACK code when you open a new account. ...    [Read More]
Which address should I use for my biller?
A number of billers are included in our system. If we do not have a biller’s...    [Read More]
Why do I need to enter my billing account number?
Your billing account number is required by the biller to ensure your identity...    [Read More]