Contact Us
Looking for Answers?
Be sure to check out our Frequently Asked Questions.
Reach us by Phone:
Member Service Center: 216-621-6296
Toll Free: 800-552-6328
Member Service Center Hours:
M, T, W, Th, F: 7:00am - 7:00pm
Sat: 9:00am - 1:00pm
"Toni" the Touch-Tone Teller: 216-696-6600
Toll Free: 800-433-8664
Student Loan Center: 877-289-1199
Lost or Stolen Cards: 800-449-7728
Fraud or Suspicious Activity: 888-918-7313
Travel Alerts: 888-918-7768
VISA
24/7 Cardholder Assistance: 800-790-7728
Assistance While Traveling
In the US: 800-VISA-911
Outside the US (Collect): 410-581-9994
Branches
Cleveland (NEW): 216-357-5200
Oberlin: 440-775-0037
Lakewood: 216-221-3800
Zanesville: 740-453-1009
Toll Free: 800-686-0064
Or Email:
For security purposes, please DO NOT include 1) Account Number or other account information, and 2) Social Security Number.
For Online Banking Password help, specific information on your OHecu account or financial transactions, please contact our Member Service Center at 877-322-6328 or an OHecu Branch.
