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Looking for Answers?

Be sure to check out our Frequently Asked Questions.

Reach us by Phone

Member Service Center: 216-621-6296
Toll Free: 800-552-6328

Member Service Center Hours:

M, T, W, Th, F: 7:00am - 7:00pm
Sat: 9:00am - 1:00pm

"Toni" the Touch-Tone Teller: 216-696-6600 
Toll Free: 800-433-8664

Student Loan Center: 877-289-1199

Lost or Stolen Cards: 800-449-7728

Fraud or Suspicious Activity: 888-918-7313

Travel Alerts: 888-918-7768


24/7 Cardholder Assistance: 866-820-4081

Assistance While Traveling
In the US: 800-VISA-911

Outside the US (Collect): 303-967-1096


Cleveland (NEW): 216-357-5200

Oberlin: 440-775-0037

Lakewood: 216-221-3800

Zanesville: 740-453-1009
Toll Free: 800-686-0064


Member Service Center: 216-621-7150

Or Email

For security purposes, please DO NOT include 1) Account Number or other account information, and 2) Social Security Number.  

For Online Banking Password help, specific information on your OHecu account or financial transactions, please contact our Member Service Center at 877-322-6328 or an OHecu Branch.

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