We're Here to help!

Looking for Answers?

Be sure to check out our Frequently Asked Questions.

Reach us by Phone

Member Service Center: 216-621-6296
Toll Free: 800-552-6328

Member Service Center Hours:

M, T, W, Th, F: 7:00am - 7:00pm
Sat: 9:00am - 1:00pm


"Toni" the Touch-Tone Teller: 216-696-6600 
Toll Free: 800-433-8664


Student Loan Center: 877-289-1199


Lost or Stolen Cards: 800-449-7728


Fraud or Suspicious Activity: 888-918-7313


Travel Alerts: 888-918-7768


VISA 

24/7 Cardholder Assistance: 866-820-4081


Assistance While Traveling
In the US: 800-VISA-911


Outside the US (Collect): 303-967-1096


Branches

Cleveland (NEW): 216-357-5200


Oberlin: 440-775-0037


Lakewood: 216-221-3800


Zanesville: 740-453-1009
Toll Free: 800-686-0064


Fax

Member Service Center: 216-621-7150


Or Email

For security purposes, please DO NOT include 1) Account Number or other account information, and 2) Social Security Number.  

For Online Banking Password help, specific information on your OHecu account or financial transactions, please contact our Member Service Center at 877-322-6328 or an OHecu Branch.

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