Contact Us

Looking for Answers?

Be sure to check out our Frequently Asked Questions.

Reach us by Phone:

Member Service Center: 216-621-6296
Toll Free: 800-552-6328

"Toni" the Touch-Tone Teller: 216-696-6600 
Toll Free: 800-433-8664

Student Loan Center: 877-289-1199

Lost or Stolen Cards: 800-449-7728

Fraud or Suspicious Activity: 888-918-7313

VISA 

24/7 Cardholder Assistance: 800-790-7728

Assistance While Traveling
In the US: 800-VISA-911

Outside the US (Collect): 410-581-9994

Branches

Cleveland (NEW): 216-357-5200

Oberlin: 440-775-0037

Lakewood: 216-221-3800

Zanesville: 740-453-1009
Toll Free: 800-686-0064

Or Email:

For security purposes, please DO NOT include 1) Account Number or other account information, and 2) Social Security Number.  

For Online Banking Password help, specific information on your OHecu account or financial transactions, please contact our Member Service Center at 877-322-6328 or an OHecu Branch.