Online Banking FAQs
OHecu does offer Bill Payment. There is no service fee for Active Bill Payment users. A $5/month dormancy fee is assessed for members enrolled in Bill Payment service that have not initiated a monetary transaction for at least (3) consecutive months.
Online Bill Payment is an electronic bill pay service offered by OHecu. Instead of writing checks, stuffing envelopes and buying stamps – pay your bills online without the hassle. Save time and postage while managing all of your bills in one place. Set up one-time or recurring payments; add custom bill reminders and more – all from within your Online Banking account.
After you have enrolled, you will enter your Username and Password and click Login. Click here for more information.
No. During enrollment, you must create a username to use when logging in to the Online Banking system. For your privacy and security, you will not be able to use your member/account number. Usernames must be between 6-20 characters long.
For security, an email alert will be sent to you if there are changes to your account information such as username, password, email, phone number etc. You will also be notified if there are any unsuccessful login attempts to your account.
Yes. If you are using a computer that you frequently log in to Home Banking (i.e. home or work), you should select ‘Yes’ from the Remember Computer question when prompted during the login process of Online Banking. Registered computers will bypass the access code requirement on future login attempts from the computer you registered.
For EACH computer that you DO NOT register when logging in, you WILL have the access code sent to you when you log in to Online Banking. So, as long as the computer you are using is not a public computer (i.e. library, Internet café, etc.), we suggest registering all computers that you will use to log in to Online Banking.
This may be an issue with your computer’s web browser and/or settings regarding the handling of third-party cookies. Make sure that your web browser accepts third-party cookies. If you do choose to manually delete files/settings from your web browser, make sure that you do not allow cookies to be deleted. Deleting cookies WILL require the access coded to be entered in during your next login attempt to the Home Banking system.
Just like the enrollment process, you will be sent a temporary access code that must be entered in the Online Banking system during the log in process. This method of user authentication meets current federal regulations on Internet Banking security.
If you register the computer you are logging in from, you WILL NOT have to have the access code sent to you during the login process. If you DO NOT register the computer, you WILL have to have the access code sent to you. Please note: for your security, you should NOT register a public computer (i.e. library, Internet Café, etc.)
The new OHecu website includes:
- Streamlined Navigation to get you where you are going faster
- Improved Online Banking Access – login to Online Banking from any page.
- Fingertip convenience – visit the website from anytime, anywhere from any device – smartphone, tablet, laptop or desktop.
- Expanded self-service options.
No, you will access your account information in the same manner as before. However, if you have the Online Banking log in page saved as a bookmark, it will no longer work. With the new website, Online Banking log in is available in the right hand corner of the home page. Be sure you bookmark www.ohecu.com. You can access your Online Banking directly from that page.
No, the site improvements will in no way affect your account numbers, your Online Banking or any other personal information.
No, nothing is changing with our Online Banking – just the overall look of the website. Your current login ID and password information will continue to work.
Click here for instructions for enrolling in Online Banking.
You will find a login in the upper right hand corner of www.ohecu.com. For your convenience, the login is also located on every page of the website. You can use the same username and password that you have always used for your Online Banking.
No, this will not affect Mobile Remote Deposit.
You will want to delete your current bookmark and add a new bookmark so you don't have any issues accessing the site in the future.
You will want to delete your current bookmark and add a new bookmark to ensure you don't have any issues accessing the site in the future.
Yes, nothing will change for the OHecu Mobile App. You will be able to access the same way you always have.
No, OHecu has a redesigned website. While there have been many changes with the look of the website, no functional changes have been made to your Online Banking. The login screen will have a different look and feel to it, but your your username and password will remain the same.
No, nothing will change with your Online Bill Payments. You will access your Online Banking and Bill Payment with the same username and password as today.
Click on the Forgot your username or password link. You will be prompted to input the phone number we have on file and your username. We will send you a temporary passcode to log in with.
Please do not request this information by sending an email.
You have two options to enroll in Bill Payment.
If you are already enrolled in Online Banking, log into your account and click on the Bill Payment tab to enroll in Bill Payment.
If you are not enrolled in Online Banking yet, you can enroll when setting up your Online Banking account. Just check the box above the Terms and Conditions indicating you would like to enroll in Bill Payment. If you need assistance enrolling in Online Banking, click here.
Click on the Forgot your username or password link, enter your phone number, then select the I forgot my username option. Enter your phone number and your username will be emailed to you.
Click here for more information.