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Important Updates to Our Members Regarding the Coronavirus (COVID-19) Outbreak

OHecu Coronavirus FAQs

We hope you and your families are doing well during this unprecedented time.

We understand that the current circumstances surrounding the Coronavirus has us all doing our best to deal with a very difficult situation. OHecu continues to work on minimizing the impact on how you manage your finances while following recommended precautions to prevent the spread of the illness.

As of Tuesday, May 19th, all OHecu lobbies are open to the public following Ohio Governor Mike DeWine's plan to slowly reopen many of the state's retail services starting on Tuesday, May 12th.

Please know that the health and safety of our staff and members remains our top priority. As part of our decision to reopen our lobbies, the following safety protocols will be implemented at all OHecu branches:

FACE COVERING REQUIRED

Face coverings will be required upon entering all OHecu branches. Masks (medical and non-medical), scarves, cloth, and bandanas can be used.

For identification purposes, you will be required to temporarily lower your face covering at the Teller Counter.

SOCIAL DISTANCING POLICY

A 6 foot social distancing policy will be implemented inside all branches.

Each branch will have spaces clearly marked to insure proper social distancing, if there are no available spaces please wait outside until one becomes available.

We appreciate your cooperation and understanding by complying with this policy.

SPECIAL HOURS FOR SENIORS AND AT-RISK MEMBERS

Every branch will offer special branch hours for Seniors and members most at-risk for contracting the Coronavirus.

These special hours will be every Wednesday from open until 10am. You can see a full list of OHecu branch hours and locations here.

We ask that only Seniors and at-risk members visit during this time.

OTHER SAFETY MEASURES

  • All OHecu staff members are required to wear a face covering.
  • Protective shields have been installed at the Teller counters and workstations.
  • All high-touch areas will be frequently cleaned and sanitized.
  • Hand sanitizer will be available for member use.

If you are not feeling well or you're displaying symptoms of COVID-19, we ask that you remain at home. If possible, please try to limit your visit to just yourself to prevent overcrowding.

We also recommend using our ATMs, debit cards, Member Service Center and our other online banking services including Remote Deposit through our mobile banking app.

If for some reason you are unable to use our various electronic banking services,  please call your branch directly and all efforts will be made to make arrangements to help you with your banking needs.

Note to Zanesville-area members: Our Zanesville staff continues to operate our drive-through service for in-branch transactions.

A reminder, OHecu is part of the Shared Branching network, if you prefer to avoid walking to a branch but want to utilize a a drive-through teller, you can find a list of locations near you below.

Thank you for being a member of The Ohio Educational Credit Union.  We wish you and your family the best as we work through this evolving situation.

Visit our Locations page for full branch hours or our Contact Us page if you need to reach the Member Service Center.

You can also review our Frequently Asked Questions in regards to the OHecu and the Coronavirus.

 

Shared branches with drive-through tellers:

Cleveland

Ohio First Class Credit Union
1800 Carnegie Ave.
Cleveland, OH 44115
Phone: 216-241-1088

PSE Credit Union
5255 Regency Drive
Parma, OH 44129
Phone: 440-843-8300

Firefighters Community Credit Union
2300 St. Clair Ave.
Cleveland, OH 44114
Phone: 216-621-4644

Firefighters Community Credit Union
20333 Emerald Parkway
Cleveland, OH 44135
Phone: 216-621-4644

Lakewood

PSE Credit Union
12700 Prospect Road
Strongsville, OH 44149
Phone: 440-572-3830

PSE Credit Union
5255 Regency Drive
Parma, OH 44129
Phone: 440-843-8300

Firefighters Community Credit Union
2300 St. Clair Ave.
Cleveland, OH 44114
Phone: 216-621-4644

Firefighters Community Credit Union
20333 Emerald Parkway
Cleveland, OH 44135
Phone: 216-621-4644

Oberlin

CommStar Credit Union
832 Cleveland St.
Elyria, OH 44035
Phone: 440-365-7342

CommStar Credit Union
5609 W. Erie Ave.
Lorain, OH 44053
Phone: 440-960-0094

Firefighters Community Credit Union
39287 Center Ridge Rd.
North Ridgeville, OH 44039
Phone: 216-621-4644

Medina County Federal Credit Union
1136 Pearl Rd.
Brunswick, OH 44212
Phone: 330-334-1023

Zanesville

Bayer Credit Union
1917 Ridge Ave.
Zanesville, OH 43701
Phone: 740-454-2478

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