You have questions, we have answers

[Knowledgebase Home] [Ask A Question]
  [Advanced Search]
Miscellaneous Questions
Can I buy or cash in savings bonds at your office?
You can redeem Savings Bonds at any OHecu Office.  Savings Bonds must be...    [Read More]
Do I have to re-register for Online Banking?
No, nothing is changing with our Online Banking – just the overall look...    [Read More]
Do you have to be a member to apply for a loan?
No, you do not need to be a member in order to apply for a loan.  However,...    [Read More]
Does OHecu exchange foreign currency?
We are unable to exchange foreign currency.
Does OHecu have safety deposit boxes?
We do not have any locations that offer safety deposit boxes.
Does OHecu offer business accounts?
No, we do not offer business accounts at this time.
Does OHecu offer notary services?
Yes, we offer notary services free of charge for our members. 
Does OHecu offer travelers checks?
OHecu no longer offers Traveler's Checks.   We do offer pre-paid VISA®...    [Read More]
Does OHecu offer wire transfers?
Yes, OHecu offers both Domestic and International incoming and outgoing wire...    [Read More]
How can I reorder checks?
Re-ordering OHecu checks is easy by using the re-order form from your existing...    [Read More]
How do credit unions differ from banks?
Credit unions are not-for-profit cooperatives that exist to serve the financial...    [Read More]
How do I change my address on my account?
You can change your address through Online Banking or by stopping into...    [Read More]
How do I qualify for Family and Friends Reward Program?
Existing Members Fill out the New Member Referral Information form with your...    [Read More]
How will the package benefits work if my spouse and I have separate memberships at OHecu?
If two members are joint owners on each other’s accounts, OHecu will combine...    [Read More]
I currently have a bookmark saved for OHecu Online Banking, will this continue to work?
You will want to delete your current bookmark and add a new bookmark to ensure...    [Read More]
I need to place a stop payment on a check. How can I do that?
You can place a stop payment on a check at any OHecu office or through Online...    [Read More]
Is my money that I have on deposit at OHecu insured?
Yes, member savings in this credit union are insured up to $250,000 per account. ...    [Read More]
Is there an early withdrawal penalty for a Term Share Certificate?
Yes, please see the Term Share Certificate Disclosure for more...    [Read More]
I’m a new member who was referred by a family member and friend and direct deposit isn’t available through my employer or retirement service. Can I still qualify for the $75 reward?
Yes, you can still receive the $75 reward within 60 days of opening the membership...    [Read More]
My OHecu Online Banking looks different. Should I be concerned?
No, OHecu has a redesigned website.   While there have been many changes...    [Read More]
What are the CO-OP Shared Branch locations?
To find a shared branch location near you, click here, call 800.919.CUSU (800.919.2872)...    [Read More]
What are the new features of the OHecu Website?
The new OHecu website includes: Streamlined Navigation to get you where...    [Read More]
What is the Family and Friends Reward Program?
The Family and Friends Reward Program is a program designed for you to spread...    [Read More]
What payment options are available to pay on my loans at OHecu?
You have the following options available to make payments on your OHecu loan: OHecu...    [Read More]
Where should I mail my loan payment or deposit to my account?
Please mail loan payments or deposits to your account to PO Box 93079, Cleveland,...    [Read More]
Who can join OHecu?
  OHecu isn't just for teachers!   A credit union exists...    [Read More]
WIll my account numbers change?
No, the site improvements will in no way affect your account numbers, your Online...    [Read More]
Will there be a difference in how I access my OHecu Online Banking?
No, you will access your account information in the same manner as before. However,...    [Read More]